Help

Having problems?

If you are experiencing browser-related problems, or are unable to view images or other parts of this web site, please refer to the information below.

A quick checklist

A fast Internet connection is highly recommended, especially when viewing the online art galleries or the slideshows. Without a fast connection, these pages will take longer to open and are unlikely to display as intended.

You should also make sure your browser is showing you the most recent page version:

• delete your browser's cache, then clear your history;
• restart your computer;
• use your browser's keyboard shortcut, e.g. Control and F5, to tell your browser to retrieve the current page from the server. Refer to your browser's help pages for the keyboard shortcut you need to use.

If you are still having problems, read on...

Recommended browsers

The Francesca Jackson web site was designed and developed by Look & Feel. The site fully complies with standards imposed by the World Wide Web Consortium (W3C) - the people who invented the Web itself. W3C created these standards so the Web would work better for everyone. New browsers, mainly, support these standards; old browsers, mainly, don't. These are the currently recommended browsers, in descending order of compliance with the W3C standards:

• Mozilla Firefox (Mac OS X, Windows and Linux), Camino (Mac OS X), Galeon (Linux GNOME Desktop) or other browsers stemming from the Mozilla.org project
• Apple Safari (Mac OS X and Windows)
• Konqueror (Linux KDE Desktop)

Browsers not listed will give unpredictable results and should be used with caution. In particular, if you are using Microsoft Internet Explorer on a PC running Windows, you need to be aware that this browser has a number of ongoing issues which prevent it from complying fully with the W3C standards. If you are using this browser, we strongly recommend that you download an alternative browser from the above list.

The latest version of your preferred browser should always be used to take full advantage of developments in browser technology. Many browsers check for updates automatically in the background, and this option should not be turned off.

JavaScript

This web site uses Cascading Style Sheets (CSS) and some browsers will not observe these styles if JavaScript is not enabled. For pages to display properly in your browser, it is essential that you enable JavaScript in your browser preferences (it is usually enabled by default).

Caching

Your browser keeps web pages and images in memory, so you don't have to wait to see things you've already downloaded.

Browsers have two kinds of caches: a memory cache and a disk cache. The memory cache keeps all the images in a web page in memory and this means scrolling is faster because the whole page is in memory. The disk cache keeps previously visited pages on disk, so you don't have to wait when you hit the Back button.

To enable caching to work efficiently, you need to make sure the Check Documents preference setting in your browser is set to update images "Once Per Session". Checking a document means to compare the date on the file with the date stored in the cache; if the file date is newer, it reads the image again. If the date is the same or older, it keeps the cached version as is. The cache size should be set to at least the browser's default value (the higher the better).

Still having problems?

If you still have problems viewing any part of this web site after checking all the above recommendations, please contact us. Either use the contact form or send us an email.

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